Return and refund

1. Overview

Your satisfaction is our priority. If you’re not fully happy with your purchase, Nicholas Journeys provides a fair and transparent return and refund policy.

2. Return Eligibility

  • Returns are accepted within 3 days of delivery.

  • Items must be unused, in original packaging, and include all accessories or tags.

  • Proof of purchase (invoice or order confirmation) is required.

3. Non-Returnable Items

  • Items showing signs of use or damage not caused by transit.

  • Clearance or final sale items.

4. Return Process

  1. Contact our support team to request a return authorization.

  2. Once approved, follow the instructions provided for returning your item.

  3. Please ensure items are packed securely to avoid damage during transit.

5. Refund Timeline

Refunds are processed within 7–10 business days after receiving your return. Refunds are issued to the original payment method.

6. Exchanges

If you wish to exchange an item for another product or size, please mention this in your return request email.